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Terms and Condition

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Terms and Conditions

Welcome to Shine On Solar Cleaning. These Terms and Conditions outline the rules and regulations for the use of our website and the provision of our services. By accessing this website and hiring our services, you agree to be bound by the following terms. Please read these carefully.

1. Service Description

Shine On Solar Cleaning provides professional solar panel cleaning services across the UK. Our services include:

  • Standard Solar Panel Cleaning: Removal of dirt, grime, and other pollutants that reduce the efficiency of solar panels.
  • Emergency Solar Panel Cleaning: Prompt cleaning services provided in urgent situations to restore panel efficiency.
  • Bird Dropping Removal: Specialized removal of bird droppings from solar panels to prevent damage.
  • Other Services: Any other related cleaning services as outlined on our website or discussed at the time of service booking.

2. Customer Obligations

To ensure the best possible service, our customers are expected to:

  • Provide safe and accessible access to solar panels for our team.
  • Ensure that the panels are structurally safe and free from damage that could pose a hazard during cleaning.
  • Remove any obstacles or provide information about any potential access issues ahead of the scheduled service.
  • Notify us of any concerns regarding the condition of your solar panels before we begin cleaning.

3. Payment Terms

  • Payment Methods: We accept payment via bank transfer, credit/debit cards, and PayPal.
  • Payment Due Dates: Payment is due immediately upon completion of the service unless otherwise agreed in advance.
  • Late Payment: Invoices that remain unpaid after 14 days will incur a 5% late payment fee. If payment remains outstanding for more than 30 days, we reserve the right to seek legal remedies.

4. Cancellations and Refunds

  • Cancellations: Customers may cancel or reschedule a booking by providing at least 24 hours’ notice. Failure to provide sufficient notice may result in a cancellation fee of 20% of the total service cost.
  • Refunds: Refunds will be considered on a case-by-case basis. If the service is unsatisfactory, please notify us within 48 hours, and we will address the issue accordingly. Refunds will not be offered for services already rendered unless there is evidence of negligence or fault on our part.

5. Liability Limitations

  • Damage Disclaimer: Shine On Solar Cleaning is not responsible for any pre-existing damage to solar panels or roofing structures. We will conduct a visual inspection prior to cleaning, but ultimate responsibility for ensuring the panels are in good working condition lies with the customer.
  • Liability for Damages: Our liability for any damage caused during the cleaning process is limited to the cost of repair or replacement of the damaged item. We are not responsible for indirect or consequential damages.
  • Force Majeure: We shall not be held liable for delays or non-performance caused by events beyond our control, including but not limited to natural disasters, severe weather, or technical failures.

6. Warranties

Shine On Solar Cleaning guarantees that our services will be performed with reasonable care and skill. However, no specific warranty is provided for the efficiency of the solar panels after cleaning, as this depends on several external factors, including environmental conditions and the panel’s condition.

7. Intellectual Property Rights

All content on this website, including logos, images, and text, is the property of Shine On Solar Cleaning. Unauthorized use of any materials is strictly prohibited. You may not reproduce, distribute, or use any content for commercial purposes without our express written permission.

8. Privacy

We respect your privacy. Any personal data collected in relation to our services will be handled in accordance with our https://shineonsolarcleaning.co.uk/privacy-policy . By using our services, you consent to the collection and use of information as outlined in that policy.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Amendments

We reserve the right to amend these Terms and Conditions at any time. Any updates will be posted on this page, and it is the customer’s responsibility to review these terms regularly. Changes will take effect immediately upon posting.