Privacy Policy

Privacy Policy

This Privacy Policy outlines how Shine On Solar Cleaning (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website https://shineonsolarcleaning.co.uk . 

1. Information We Collect

We collect the following types of personal data from you when you use our services or interact with our website:

• Contact Information: Name, email address, phone number, and any other details you provide via our contact forms.
• Service Information: Any details related to the services we provide, such as your address for booking solar panel cleaning services.
• Technical Data: IP address, browser type, and usage data, collected through cookies and similar technologies to enhance the functionality of our website.
• Payment Information: If you make a purchase or pay for services via our website, we may collect your payment card details (which are processed by third-party payment processors).

2. How We Use Your Information

We use the data we collect for the following purposes:

• To provide our services: We use your contact and service information to process bookings, respond to inquiries, and manage your account.
• To improve our website and services: We analyze how visitors use our website to improve user experience.
• To send marketing communications: With your consent, we may send emails with updates, promotions, or offers related to our services. You may opt out at any time.
• To comply with legal obligations: We may process your data to comply with legal or regulatory requirements.

3. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Consent: You have given clear consent for us to process your personal data for specific purposes (e.g., marketing communications).
• Contractual necessity: Processing is necessary to fulfill the contract we have with you (e.g., to provide solar panel cleaning services).
• Legitimate interests: We process data to improve our services, provided such processing does not override your privacy rights.
• Compliance with legal obligations: In some cases, we may be required to process data for compliance with legal regulations.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance the user experience. Cookies are small files stored on your device that help us understand website usage patterns and improve our services.

For more information about our use of cookies and how to manage your preferences, please see our Cookie Policy.

5. Data Sharing with Third Parties

We may share your personal data with the following categories of third parties:

• Service providers: Companies that help us provide services (e.g., payment processors, hosting providers, or email marketing services).
• Legal authorities: If required by law, we may disclose your personal data to government authorities or law enforcement.

We do not sell your personal data to third parties.

6. Data Security

We implement a range of technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. While we strive to safeguard your information, no system is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

As a data subject under the GDPR, you have the following rights:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can request correction of any inaccurate or incomplete data.
• Right to erasure: You can request that we delete your personal data under certain circumstances.
• Right to restrict processing: You can request a restriction on the processing of your data.
• Right to object: You can object to the processing of your personal data for marketing purposes.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact us at info@shineonsolarcleaning.co.uk.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including satisfying any legal, accounting, or reporting requirements.

9. International Data Transfers

Our website is hosted in the UK. If we transfer your data outside the UK, we will ensure appropriate safeguards are in place to protect your privacy rights, in compliance with the GDPR.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and significant changes will be communicated directly to you.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Shine On Solar Cleaning, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE
Email:info@shineonsolarcleaning.co.uk
Phone:0203 928 6287